How NOT to Conduct Customer Relations
the fire was out, but it took down a tree
Around 12:15pm Friday, I got a text message from a neighbour saying the power was out at home. Said neighbour, whose identity I'm not going to reveal was a bit lost and didn't know what to do. From my end, I have a shedload of electronic equipment at the flat. So, I went home after lunch. On reaching home, I noticed the above shot.
Stopping by the office, I was told there had been a transformer malfunction and that PG&E was on it. The utility hadn't given an ETA for restoring the power. So I rang them. They had no bloody idea there was a power failure or anything in my part of San Francisco! It wasn't listed on their outage page and they hadn't a clue anything was wrong. Never mind that a television truck had apparently come to the scene and was rolling live. I caught a shot of the reporter, which I've pasted below. I wonder what her name is? Anyone know?
Final examination: PG&E, for being wholly incompetent, and going above and beyond the level of suck I've come to expect from the likes of a monopoly, you are, hereby, fired!
